https://www.erikjanzen.com/home daily 0.75 2021-04-04 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616091153809-OHQY2XIC1OE49FH3VCU6/ParkwithThor.jpg Home Graveyard - Ready to Discover Exploring the world with my dog and a cold press. I’m Erik, a marketing specialist for the hospitality industry turned UX Designer. I’m passionate about discovery and helping people. My past professional career has many similarities to the world of UX Design. Planning a beer festival at US BANK Stadium, developing a marketing strategy for a new IPA brand or driving traffic to a restaurant patio during the summer all have the same thing in common. They all focus on discovering the needs of people and understanding how to help them. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616352676134-BGWRHRKO83UQUK7Q8NP1/IMG_0020.jpeg Home Graveyard - Finding Creative Solutions Unique problems require Unique tools. My diverse and unique work history has filled my toolbox with a variety of instruments. I carry these experiences with me as I work to solve problems for users. https://www.erikjanzen.com/aboutgraveyard daily 0.75 2021-03-20 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616094939228-1VYJJBCLBTQKVLHQ1144/IMG_2974.jpeg About Graveyard - A History of Discovery with a passion for Answers. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616265742511-F29SRQDVWBQQU09NNM4J/C2AECDA0-8ED2-49DC-8195-E75BB5D73FF7.jpeg About Graveyard - The Results are in… Enneagram, Strength Finder and what my dog would say. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616284734975-S2DFCPEOG2PDSRYR4705/IMG_4653.jpeg About Graveyard - My Story <Section Outline> Personal perspective – Give your opinions on your work, your industry, or the world in general. Even if employers don’t agree with you, they’ll still have a better idea of who you are as a person. Share your story – Personal details about where you grew up, how you got into design, or how many cats you own will complement your work experience. It may even explain your particular style or connect the dots between projects. Be real – Feel free to stray away from business topics. Include some of your hobbies, quirks, favorite movies, music, etc. to make yourself more memorable. https://www.erikjanzen.com/contact daily 0.75 2024-03-02 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620097018442-1YPRL0CEW0K48CZTV64P/IMG_3774.jpeg CONTACT - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.erikjanzen.com/work daily 0.75 2021-04-12 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618202775514-2RFC70SKP5QUL605JJEH/giphy-downsized-3.gif Work Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618203509155-VBKMF177V88PSZDVVL6Q/giphy-downsized-2.gif Work Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618203563238-4CEFMWMPUWUXATWW0CP5/giphy-downsized-4.jpg Work Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618203263665-0P6P390LI61EK77YRSBL/Animated+GIF-downsized.gif Work Graveyard https://www.erikjanzen.com/food-finder-case-study daily 0.75 2021-03-21 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616284007410-X244H87T75EKXUA50WDJ/jon-tyson-UuzUfw4qepk-unsplash.jpg Food Finder Case Study (Graveyard) - Client Food Finder is a fictional app that delivers cooked meals to people in the Twin Cities. Look-a-like competitors include UberEats, Bite Squad and Post Mates. Meals are picked up by Food Finder drivers and delivered to user’s homes. The company launched in 2017 and is currently only available in the Twin Cities Market. Photo by Jon Tyson on Unsplash https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616283694364-72B8IOKENWGLK2KNP01Q/jessie-mccall-guXX_Wm-wnY-unsplash.jpg Food Finder Case Study (Graveyard) - Solution My research revealed there were people in the target market that were not using a food delivery app in the age of COVID-19 because they felt overwhelmed by the options in delivery. They wanted delivery, but never knew which dish was “best” or what to order. These users were people whom were very interested in guided meal selections, a role that was usually filled by a server in a restaurant. As a result of this discovery, a prototype was created with a smaller selection in a more guided experience. Photo by Jessie McCall on Unsplash https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616281535938-IC1H4TS1N6VYRYRFR021/IMG_3698.jpeg Food Finder Case Study (Graveyard) - Problem Since launch, Food Finders has yet to find a reliable user base in the the market. While business rivals saw their user rate skyrocket in the age of COVID-19, Food Finder did not. A research study was commissioned to understand users in the market and how to best serve them. The client wants a full redesign of the app. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616352873506-B83AZ1CBMO9QRGNJAIL2/Screen+Shot+2021-03-21+at+1.07.16+PM.png Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616352908102-EGDXEBACQBZ6PVSV12A0/Screen+Shot+2021-03-21+at+1.07.45+PM.png Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616352934559-A7YW87TW6M4OSF812RCW/Screen+Shot+2021-03-21+at+1.08.19+PM.png Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616352755239-2R0WKWOIAU77EW3U15BL/IMG_0021.jpg Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616352647303-HKPNLF8PNARZBSS6ZDTG/IMG_0019.jpg Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616352701375-BNRSE1ZMSISBLGE1GAF3/IMG_0020.jpg Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616359568844-YOOX2AWKEI6UK62146PJ/Screen+Shot+2021-03-21+at+3.44.03+PM.png Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616356396605-OJYH0CHG4HRHEJLHVH7I/Screen+Shot+2021-03-14+at+4.50.16+PM.png Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616356370669-VNE7OMKHWJOXKLBP2YBS/Screen+Shot+2021-03-14+at+4.49.27+PM.png Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616356424607-MC9ALR6OOOCX0888PSLR/Screen+Shot+2021-03-14+at+4.50.51+PM.png Food Finder Case Study (Graveyard) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616359742330-UY9HGG8GQO85RWW8UOQW/Screen+Shot+2021-03-14+at+6.02.12+PM.png Food Finder Case Study (Graveyard) A user testing the prototype https://www.erikjanzen.com/welcometoprime daily 0.75 2021-03-29 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616953697783-ZVX7AI2MU2VWCRQTOL5O/67560840_2409732049085766_2651372982148005888_o.jpg Welcome to Prime Case Study - Problem At the start of each program, students receive a welcome gift from Prime. These gifts were found to be impersonal and poorly received from students from the Full-stack program. Prime was looking for an alternative welcome gift for them. Photo via Prime’s Facebook https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616953539024-36WEEU28L8IB9MQPYNDO/42608141_1944136175645358_3701391206396198912_o.jpg Welcome to Prime Case Study - Client Prime Digital Academy in downtown Minneapolis is an immersive job training program offering both a UX Design program and a Full-stack program. Image via Prime’s Facebook https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616953807346-HJFBZ7LKI4ZYN60FEJJO/IMG_4717.jpeg Welcome to Prime Case Study - Solution After a heuristic analysis, research, and evaluations it was uncovered that Prime’s Full-stack students shared 4 key values. They are brand, collection, creation, and community. The best way for Prime to provide value to their students in a meaningful way was to gift an object that appealed to those 4 values. My solution is a vase. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616966543816-JD9YFD8UE6OBWJD52YLP/IMG_4692.jpg Welcome to Prime Case Study The current gift for Full-stack students at Prime, a metal water bottle. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616966989363-0OPAON2B6P74IM5UB4Q2/Screen+Shot+2021-03-28+at+4.28.10+PM.png Welcome to Prime Case Study Task: View contents in cup https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616967076088-17LVXNOXC1FYFKIHFOH4/Screen+Shot+2021-03-28+at+4.30.31+PM.png Welcome to Prime Case Study Task: Leakproof https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616967012649-HLCJNSHD2X2JPRN1V3LR/Screen+Shot+2021-03-28+at+4.28.49+PM.png Welcome to Prime Case Study Task: Sanitize/Clean https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616972398128-MJGYORAFQEGRMZQ4YDDU/Screen+Shot+2021-03-28+at+5.52.27+PM.png Welcome to Prime Case Study The results of my research https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616974166046-2P64EAVP3WE32NT2XGBU/Screen+Shot+2021-03-24+at+9.20.23+AM.png Welcome to Prime Case Study Proposal 2: Alumni Letters https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616974138027-Z7UQWRIB0C5NO2Y9CQ73/Screen+Shot+2021-03-24+at+9.20.44+AM.png Welcome to Prime Case Study Proposal 1: Vase https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616974193921-3G3ENOKL9RUN880DX347/Screen+Shot+2021-03-24+at+9.19.49+AM.png Welcome to Prime Case Study Proposal 3: Desk Cube https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616976316046-2CDI3Q95E3LSVPN207CD/IMG_4717.jpeg Welcome to Prime Case Study - Prototype for Evaluation After a round of critiques with fellow UX Designers, I moved forward with the vase proposal and created a low-fedility prototype for evaluation. This vase was selected as a welcome gift for several reasons. Assuming users want to feel connected to other students, this vase serves as a physical manifestation of their class. It serves as a totem for users to form an emotional attachment through. Assuming users curate collections of objects in their study space, this vase was selected to be included in such a collection. At its core, the full stack program is about creating, this vase can be used in a variety of ways, allowing users to create their own use for it. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616976819094-OXV949KCH1Q247JY4CQA/12.png Welcome to Prime Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616977198242-DSS4MOE7XZ66U4YYDQUN/8.png Welcome to Prime Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616977005173-L5ISZQT523CYBC6GQHG3/3.png Welcome to Prime Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616977526435-1ZRZVDZS0C6798B8NIG7/1.png Welcome to Prime Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616978814090-HI5TA24R7FDBQ76P4UE1/Screen+Shot+2021-03-28+at+7.46.05+PM.png Welcome to Prime Case Study https://www.erikjanzen.com/cricketsb4 daily 0.75 2021-04-04 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617557254197-2MD9X2WUDQ15PBOESDH1/cookie_website-2048x1038.jpg Crickets Graveyard - Problem Harmony Cricket Farm is preparing for a market expansion. In Preparation, they wanted an audit of their website to discover and fix any problems before expansion. Photo via HarmonyCricket.farm https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617556639047-QN6Z1ZYZXMJT7DCCT8SQ/Screen%2BShot%2B2021-04-04%2Bat%2B12.15.34%2BPM.jpg Crickets Graveyard - Client Harmony Cricket farm sells crickets as food for human consumption. Their current product line features protein powder, flour and cookies, all made with crickets. Their online store is their primary retail presences, with the occasional pop-up at a Farmer’s Market. Photo via HarmonyCricket.farm https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617558309226-LZ1RPPIAB0ZVE5SHQLRY/IMG_4821.jpeg Crickets Graveyard - Solution After a heuristic analysis, and remote moderated usability study, it was discovered that changes to the website organization, legibility, engagement, transparency, and accessibility were recommend. A report featuring recommendations was submitted to the client. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617566243592-SEMJOFCTH87K5843XTXP/Screen+Shot+2021-03-30+at+10.32.24+AM.png Crickets Graveyard Selection from the heuristic analysis https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617563252815-W33HL53XFWIMEPSQY8UP/Image+from+iOS+%282%29.jpg Crickets Graveyard Conducting a remote usability study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617566110672-7O604CBHZGQML06XXWXN/IMG_4822.jpeg Crickets Graveyard Script for the usability study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617564924485-RQKOEBKMK1F5I6EWB6UR/Screen+Shot+2021-04-04+at+2.33.07+PM.png Crickets Graveyard I organized the recommendations by difficulty to implement. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617564903050-7IS0X1J4V1FWCQ92JXB6/Screen+Shot+2021-04-04+at+2.31.50+PM.png Crickets Graveyard Explaining the findings related to Organization https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1617564884818-KOEVVRLTDHMA5TJQ8FMG/Screen+Shot+2021-04-04+at+2.32.40+PM.png Crickets Graveyard Executive summary of the report https://www.erikjanzen.com/snowswap daily 0.75 2021-04-12 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618192123163-NO2MTKL4LI1G5G9QAD9X/Weclome%252BPage%252B%2525402x.jpg Snow Swap Graveyard - Solution After a Cognitive walkthrough and , Remote Contextual Inquiry a prototype featuring recommendations was submitted to the client. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618192077827-5ULV3Q6QHZ62HFWXY7TC/Screen%2BShot%2B2021-04-11%2Bat%2B8.20.51%2BPM.jpg Snow Swap Graveyard - Client Snow Swaps is virtual marketplace connecting winter sport enthusiasts looking to buy and sell winter gear. Everything from children’s skis to adult’s jackets are available on the site. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618192105497-EWKCXINOXKB8OHLNZ0RP/dane-deaner-j5asemKMmQY-unsplash.jpg Snow Swap Graveyard - Problem Snow Swaps is a niche tool in a crowded marketplace with very powerful players. Facebook and craigslist have dominant market share in this arena. For Snow Swaps to be successful, it needs to be better than its competitors. We were tasked with creating a prototype of recommend changes to this mobile website. Photo by Dane Deaner on Unsplash https://www.erikjanzen.com/hope daily 0.75 2021-04-16 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618201220150-M2S8HE6LKUX795SH1L7U/Animated+GIF-downsized.gif Home v 2 Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618201511368-505158FVW9EBODS42740/giphy.gif Home v 2 Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618202136781-J09XMK2VIVGNGP7YZY3H/giphy-downsized-large.gif Home v 2 Graveyard https://www.erikjanzen.com/uxportfolio daily 0.75 2021-05-04 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618203663442-OU3A8YPK2JW7GX4N937D/giphy-downsized-3.gif UX PORTFOLIO Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618204405257-VDMOSBGYATAT4VPYM37H/giphy-downsized+food.gif UX PORTFOLIO Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618204434336-0WO0RSMAF5SJVXG00DGZ/Animated+GIF-downsized.gif UX PORTFOLIO Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618204155393-HY3F7LPF50C42GOQXD66/giphy-downsized-2.gif UX PORTFOLIO Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618204068059-DN8WMQ6QQ3W233XHCGR9/giphy-downsized-4.gif UX PORTFOLIO Graveyard https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618542783398-03PNM4V6CB0IJV6S8DXQ/giphy-downsized-6.gif UX PORTFOLIO Graveyard https://www.erikjanzen.com/snow-swaps daily 0.75 2021-09-10 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618235238529-KZ0JTW3DEN1NVJPEQGCU/Screen%2BShot%2B2021-04-11%2Bat%2B8.20.51%2BPM.jpg Snow Swaps Snow Swaps before the Project https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618247661991-JETFXADKDQI7G5KYGOJ8/dane-deaner-j5asemKMmQY-unsplash.jpg Snow Swaps - Key takeaways from my research Discovery: The user only interacts with these types of websites right before ski season starts, then not again until the next season. Impact: That means we need to design the site expecting users have forgotten how to interact with it. Discovery: Parents are dissatisfied with the current competitors in the marketplace, single users without children are not. Impact: Time and energy should be uses to maximize the value focused to parents. They will be the best target market when the website launches. Discovery: Users have no confidence in current sites. Impact: Knowing that the users want to have confidence in the program helps us make choices to maximize for that value. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618516478310-1ZF9XJBSFW24JK53CZOH/unsplash-image-npxXWgQ33ZQ.jpg Snow Swaps - Research Protocol The next step in my research was to design a protocol for remote contextual inquiry. While I enjoy hitting the slopes on a brick Minnesota day, I am not the user for this website. I had a lot to learn about ski clubs, racing teams and the world of ski swaps. Because the client is looking to launch in a crowded competitive marketplace, I started this protocol with questions exploring the users relationship with those competitors. I wanted to understand what our users both liked and didn’t like about those websites. Also, I included questions about the life of the user. I wanted to understand what it was like to be the parent of a fast growing teen on a ski racing team. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618243146091-JIYX03XFLQDWVXOIRVA1/Screen%2BShot%2B2021-04-12%2Bat%2B10.54.49%2BAM.jpg Snow Swaps - Cognitive Walkthrough To begin my research, I started with a cognitive walkthrough. I wanted to understand the current status of the website. I evaluated tasks from the design brief sent by the client and uncovered opportunities for improvement across the site. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618246839069-BA20TFH149GLCQHF7WOP/Untitled%2Bdesign-2.jpg Snow Swaps - Contextual Inquiry While participants shared their desktop over zoom, my team and I conducted 3 remote contextual inquiries. As a notetaker in these sessions, I payed close attention to listen for pain points, both in the programs in their life as a user. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618247448144-M2OSEFW6BHTKCLXVG16A/Screen%2BShot%2B2021-04-12%2Bat%2B12.09.48%2BPM.jpg Snow Swaps - Prototype After the final revision to the wireframes in my notebook, it was time to digitize them using sketch. I worked within their current brand colors, icons and site architecture. I wanted to unsure changes I made both brought value to the users as well as stayed within brand for the website. As someone who use to work in marketing, I understand how important the brand experience is. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618247339858-7FQ3K9NHQOKZUDNRHZSE/IMG_0057.jpg Snow Swaps - Wireframe To design recommendations for the mobile website, I started with my pen and notebook. I focused on changes to bring confidence to the user. I focused on: Login Process Navigation New Screens Selling Process Shopping Process Profile https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618527471179-J6MJYCYVCAKJY00FGDKP/Animated+GIF-downsized-3.gif Snow Swaps https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618529169358-KAAXX4SGKWSFCOJ742K7/Animated+GIF-downsized-9.gif Snow Swaps https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618529005423-JS9F666L4A5EWMXKZZRV/Animated+GIF-downsized-8.gif Snow Swaps https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618528637078-8UJQP61M2VD8OZ0WAHH2/Animated+GIF-downsized-6.gif Snow Swaps https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618528347919-R9ZZO2IPK7QGVT8EL2CS/Animated+GIF-downsized-5.gif Snow Swaps https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618528819409-FZ8BQG9XIERBT7C8W7DE/Animated+GIF-downsized-7.gif Snow Swaps https://www.erikjanzen.com/cricketfarmcasestudy daily 0.75 2021-06-17 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618536176761-RR4ACBQ4FEHT9KP0D56D/Screen%2BShot%2B2021-04-15%2Bat%2B8.21.34%2BPM.jpg Harmony Cricket Farm Case Study Harmonycricket.farm https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618537686766-WI4MOBTP5WY9EIADPSLJ/IMG_4822.jpg Harmony Cricket Farm Case Study - Research Protocol The next step in my research was to design a protocol …. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618538165293-W2EU3YQSFI7PGZ1550J1/Screen%2BShot%2B2021-04-15%2Bat%2B8.53.58%2BPM.jpg Harmony Cricket Farm Case Study - Key takeaways from my research Organization: Participants could not find answers to their own questions on the site, a new Hierarchy of existing information can help fix this. Legibility: Participants struggles to read some of the copy, updating format, copy and font size can help alleviate this. Engagement: Participants were disappointed when engaging with the blog and nutritional information, a new format, organization and titles can help energize this. Transparency: Participants wanted information if that was not available on the site, new copy can help address this. Accessibility: Participants using screen readers would not be able to understand important parts of this site, removing .jpg files containing text will solve this. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618536960913-YEFK80DAL97IPETSDOIL/Untitled%2Bdesign-3.jpg Harmony Cricket Farm Case Study - Heuristic Analysis After Receiving the creative brief from the client, my first step was to do a heuristic analysis using Shneiderman’s 8 Golden Rules of Interface Design. The Heuristics I measured for were: Strive for consistency Seek universal usability Offer informative feedback Design dialogs to yield closure Prevent errors Permit easy reversal of actions Keep users in control Reduce short-term memory load https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618537613881-L9NWBLUS0SNM03SKK01R/Untitled%2Bdesign-4.jpg Harmony Cricket Farm Case Study - Usability Study While participants shared their desktop over zoom, my team and I conducted 3 remote usability studies. As a notetaker in these sessions, I payed close attention to listen for pain points, both in the programs in their life as a user. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618538384503-ETOQ6TDDNQXDKHMW7XX2/tempImageYJtWVc.jpg Harmony Cricket Farm Case Study - Report The report I submitted to the client featured the 5 key findings divided into observations and recommendations. I included screen shots of both the observations and well as recommendations. To help Harmony Cricket Farm implement the recommendations, I included a section were I organized the recommendations by difficulty. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618541726029-S34FN4GGYOMW98QPGV7L/Untitled+design-5.png Harmony Cricket Farm Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618541496096-I2Q1D6B1A5NQNL7WSVIU/1.png Harmony Cricket Farm Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618541510305-ED74P51EJVLDOY45SWMI/2.png Harmony Cricket Farm Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618541608673-VRS74L68WB8K2G7LIPAF/6.png Harmony Cricket Farm Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618541587273-78RUY8IIZH57E1V1X5RK/5.png Harmony Cricket Farm Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618541558226-TAZ64Y9QB6LIYLX3FPJL/4.png Harmony Cricket Farm Case Study https://www.erikjanzen.com/about daily 0.75 2021-04-30 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1616284734975-S2DFCPEOG2PDSRYR4705/IMG_4653.jpeg About 2 graveyard Me and Thor (The dog) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618545049091-MBJELBDC9LIIUWB6LF0M/engram+.png About 2 graveyard - Enneagram The Enneagram is a test dividing users into 9 different profiles to gain context and insight into interpersonal dynamics. The test identified me as Type 3: The Achiever. According to the Enneagram Institute “Threes know how good it feels to develop themselves and contribute their abilities to the world, and also enjoy motivating others to greater personal achievements than others thought they were capable of.” This resonates we me on a personal level, I always want myself and those around me to grow and better themselves. As a UX Designer, that comes in the form of helping users identify problems and finding solutions for them. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618545440622-JZTNPY7MF829VKBJ435K/engram+-2.png About 2 graveyard - CliftonStrengths Assessment Formally knows as the Strengthsfinder, this test uncovers the users Top 5 strengths. Here are my top 5 strength as determined by the CliftonStrengths Assessment. Positivity: enthusiasm that is contagious. Woo: skillfully connecting with other people Competition: striving to win first place Ideation: finding connections between seemingly disparate phenomena Futuristic: inspiring others with their visions of the future https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618551152779-8ZLBNZW398PK7QR1G51S/engram+-3.png About 2 graveyard - Design Philosophy Good Design is beautiful and reflects itself all around me. I appreciate the well worn hiking trail that curves the river with grace, the Manhattan with the perfect ratio of whiskey to vermouth and the painting with the unique color palette. All of these designs inspire me, and I celebrate them in my practice. I am a a11y and believe everyone deserves empathetic design. https://www.erikjanzen.com/finotta daily 0.75 2021-06-17 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1619445545128-L9ONFBI15XEATQIDN155/Screen%2BShot%2B2021-04-26%2Bat%2B8.57.24%2BAM.jpg Finotta Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620401695848-E2SBX9XKAEV8WB55QS5X/4.jpg Finotta Case Study - Key takeaways from my research After synthesizing my research, I uncovered 5 key values to incorporate to help Finotta reach the business goals for their next release. Those 5 key values are Explanation, Visualization, Iconification, Gamifacation and Interactivity. By addressing these 5 key values, we will achieve the 4 project goals from the creative brief. These takeaways were conceptualized and created by me. The image above is taken directly from the report submitted to the client. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620327342139-B1FM0GPJFBXZ7DUITUOX/Finotta+-Northern+Competitive+Audit+-+Sheet1-4.jpg Finotta Case Study - Competitive Audit To begin my research, and better understand the project space, I started with a Competitive Audit. My team and looked at how other business in the market were achieving the 4 goals set out by finotta. We divided the goals and each of us analyzed several competitors. The audit revealed there were many features offered by competitors that finotta did not. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620329572196-WPYUIO7VB0IJM5OLM8FF/ErikJanzen+Finotta+Journey+Map.jpg Finotta Case Study - User Journey Map To visualize the experience of Finotta users as they interact with the app, I created a journey map. I wanted a good way to show how users attitudes change throughout their different stages of engagement. This is the final version of the journey map showing the current version of the app and the next version with the proposed features. This journey map was conceptualized and created by me. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620327505978-4X0782EWPJ7L9CGZR1IP/good-faces-DSj40n6beGk-unsplash.jpg Finotta Case Study - Stakeholder Interview The next phase of research was the Stakeholder Interview. As a notetaker, I payed close to listen to the goals of the business, so I could design features that would support both their users and their business goals. Finotta Business Goals Increase engagement during onboarding Advance gamification concepts for incentivizing financial behavior change Leverage microinteractions for encouragement and support of behavior Integrate accessibility consideration https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620336477878-P53W3THK1BJK8VE73VLD/Cream+Pink+Mothers+Day+Watercolor+Instagram+Post.gif Finotta Case Study - Rapid Ideation We had a very tight turnaround time on this project. As a brainstorm, the team and I individually crafted low-fidelity feature cards during a rapid ideation session. We then shared our ideas on an InVision whiteboard and used an affinity diagram to sort them by feature. With my 5 key values in mind, I submitted 3 feature cards to our team whiteboard. Feature Cards Onboarding Walkthrough Progress Bar Activement Celebration https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620399346626-HM1ZV29MDAZ6X6BNL8VI/Screen+Shot+2021-05-07+at+9.49.39+AM+%282%29.jpeg Finotta Case Study - Annotated Wireframes My deliverable to the client was this deck of annotated wireframes. I paid close attention to the Finotta’s business goals to ensure that my proposal supported those goals. I balanced those needs with what our researched revealed our users wanted. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620398473228-IYSRYIG7MSY6LV1O2RGS/Screen+Shot+2021-05-07+at+9.39.52+AM.png Finotta Case Study - Kano Analysis Before making the final decision on which features to propose, our team sent out a Kano Analysis. The top two Features revealed by the Kano were “Celebrations” and “Guided Introduction.” Both of those features made it into my final recommendations. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620337902720-M8EON72E0XVEGGHN3C83/Screen+Shot+2021-05-06+at+4.36.53+PM.png Finotta Case Study - Tech Estimation Our team assembled all the feature cards on an Invision board for a meeting with the Finotta Chief Technical Officer. He walked though each feature and explained to the team how long that would take to develop. This way, we could accurately use our budget for our annotated wireframes. https://www.erikjanzen.com/welcome daily 0.75 2022-09-20 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620096646701-2JJIZ4AVVIET0KOCYO7Z/82521181_3504704789601190_2122889441197424640_n.png UX PORTFOLIO Previous Winterfest at US BANK Stadium Touchpoint Maps, stakeholder interviews, and lots of prototypes made moving this beloved beer festival to US BANK Stadium a huge success. Case Study Coming Soon https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081317002-MQFGUW9F2A9K9H5GFIYR/Task+1 UX PORTFOLIO Previous HarmonyCrickets.farm Harmony Cricket Farms sells protein made with crickets here in NE MPLS. My recommendations report was submitted in anticipation of their next market expansion. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623903412861-CS73MMNFXDAUKUJYYMDF/PVN+Case+Study.png UX PORTFOLIO Previous Provision Banking Software Provision works to combine personal banking with donating time and money to the community. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1622515878636-GD9AM0LV2LJRSXRUQ7Y1/Untitled+design-5.jpg UX PORTFOLIO Previous Legacy Family Center A new communion plan and multi-touchpoint strategy was needed for this nonprofit so the founder could launch an ambitious reading initiative in Brooklyn Park & Brooklyn Center. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620074227390-RLV7HDW9BRG17WEOCOP9/Artboard+Copy+2.png UX PORTFOLIO Previous Finotta Banking Software Finotta is a white-labeled banking software designed to help users pay off debt and build wealth. Their software is designed to plug into a banks existing financial technology. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081003722-9R4EU16FGQD4UINX48HN/Modern+Cream+Phone+Notification+Reminder+Instagram+Post.png UX PORTFOLIO Previous Northstar Behavioral Health Northstar Behavioral Health provides services for people diagnosed with opioid use disorder. A new outreach strategy was recommend to support the organizations goals. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618537613881-L9NWBLUS0SNM03SKK01R/Untitled%2Bdesign-4.jpg UX PORTFOLIO Previous - Toolkit UX Strategy Skills: Strategic Thinking, Synthesization of Data, Value Identification, Stakeholder Engagement, Scoping, Journey Mapping, Personas, Future Visualization Additional UX Skills: Design Thinking, Remote Usability Studies, Directed Storytelling, Kano Analysis, Wireframing, Rapid Ideation, Tech Estimation Software: Figma, Sketch, Invision, Axure, Miro, Canva, Photoshop, Slack, Zoom Leadership Skills: Positive Motivation, Project Management, Coaching, Relationship Building, ScrumMaster Certification Public Speaking Skills: Presenting, Speechwriting, Deck Creation https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618201511368-505158FVW9EBODS42740/giphy.gif UX PORTFOLIO Previous https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081521008-FRGTFU12ZJ0U88FQB02Z/Animated+GIF-downsized-5.gif UX PORTFOLIO Previous Snow Swaps Mobile App The Snow Swaps virtual marketplace is getting ready to launch in a very competitive market. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620095779536-F89KXDE2FU6RD9ULELM9/IMG_6852.jpeg UX PORTFOLIO Previous Product Launch Lots of research and information synthesis lead to the successful launch 16oz cans for Pryes Brewing Company in Fall 2018. Case Study Coming Soon https://www.erikjanzen.com/hope-1-1 daily 0.75 2021-05-04 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620074227390-RLV7HDW9BRG17WEOCOP9/Artboard+Copy+2.png Home (In Processes ) (Copy) Finotta Banking Software Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620096646701-2JJIZ4AVVIET0KOCYO7Z/82521181_3504704789601190_2122889441197424640_n.png Home (In Processes ) (Copy) Winterfest at US BANK Stadium Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620095779536-F89KXDE2FU6RD9ULELM9/IMG_6852.jpeg Home (In Processes ) (Copy) Product Launch Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081521008-FRGTFU12ZJ0U88FQB02Z/Animated+GIF-downsized-5.gif Home (In Processes ) (Copy) Snow Swaps Mobile App The Snow Swaps virtual marketplace is getting ready to compete against Facebook and Craigslist. A contextual inquiry and a new Prototype gets this mobile website market ready to help you sell your snowboard. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620094609843-FW859QFZJYWH2OOA43D2/67332352_2409732142419090_4977168051481870336_n.jpg Home (In Processes ) (Copy) Welcome Gift Prime Digital Academy welcomes new students with a gift. This project used heuristic analysis, research and evaluations to find a deep understanding of our user and provide them with value, and the best gift. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620094712067-MZH8URT1LNK2OJZ7E9BQ/IMG_0020.jpg Home (In Processes ) (Copy) Food Finder With all the food delivery applications our there, why are they all so similar? Food Finder mobile app has a different idea. This project covered everything from research, directed storytelling, wire framing, prototyping and usability testing to help users figure out what’s for dinner. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618201511368-505158FVW9EBODS42740/giphy.gif Home (In Processes ) (Copy) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081003722-9R4EU16FGQD4UINX48HN/Modern+Cream+Phone+Notification+Reminder+Instagram+Post.png Home (In Processes ) (Copy) Northstar Behavioral Health Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081317002-MQFGUW9F2A9K9H5GFIYR/Task+1 Home (In Processes ) (Copy) HarmonyCrickets.farm Harmony Cricket Farms is getting ready to take their MPLS company to the next level. A remote usability study and recommendations report is the first step to getting everyone to cook with crickets. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620075049563-I9NJE0P6B86CVIJNWQWJ/IMG_5035.jpeg Home (In Processes ) (Copy) - Whatever it is, the way you tell your story online can make all the difference. https://www.erikjanzen.com/abouterik daily 0.75 2024-03-02 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620101751679-EKX8OC1I9MKOV12EOPGX/IMG_4653.jpeg ABOUT With Thor (The dog) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620102216586-KIP0SLA761J01RMB10KW/IMG_0021.jpeg ABOUT . https://www.erikjanzen.com/nbhcasestudy daily 0.75 2021-06-17 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1622690859402-LJOUYX4DOLOBAB0DH0A7/Modern+Cream+Phone+Notification+Reminder+Instagram+Post.png NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1622691739529-RMY2U54OFP1LQKQWJEV1/20191217_131858%2B%25281%2529.jpg NBH Case Study - Stakeholder Interview Northstar Behavioral Heath has a passionate team of Heath Care professionals working to provide support and care for people on their recovery journey from Stimulant and Opioid use. My role in this session was as notetaker. I paid very close attention to not just what the goals of the organization was, but WHY those were their goals. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623007633767-Q9ELQ9W13PZTGOV2BFJK/andrew-donovan-valdivia-aiqCqSHaOCc-unsplash.jpg NBH Case Study - Key takeaways from the research Discovery: In an article found by a teammate, the author stated “the opposite of addiction is connection.” Impact: We used this as a guiding principle for our work. In every feature we would recommend, “Connection” would be the key takeaway. Discovery: One major reason for Peloton’s success is they focus on building community, and using fitness as the backbone of that community. In this light, one could classify Peloton as more digital social network than fitness program. Impact: Mirroring Peloton, we would prose a wraparound solution to build community. MY ROLE-> I synthesized the data I collected https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1622692272226-PBCMZ2KY7YXY0UDGP2DL/nbh+research.png NBH Case Study - Secondary Research After our Stakeholder Interview, the team and I started our Secondary research. Each three of my research initiatives were pulled directly from our Stakeholder interview. (Yes, we had a stakeholder who was very passionate about Peloton.) MY ROLE-> I had 3 ares of focus: How to make people feel safe and empowered in an app. What is an assessment like? How does peloton build community? https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623007862689-GKX11P0K1U7CB8T5QN5P/tarun-anand-giri-wXtszuirc64-unsplash.jpg NBH Case Study - Finding Help Currently: An individual looking for help online from Northstar Behavioral Help would visit northstarbehavioralhealthmn.com This website has an explanation of treatment, photos of the treatment centers and quotes from clients. It also prominently features a phone number to receive an Assessment. New Strategy: OShelp.com, a new mobile website designed to get individuals the information fast. This would be a second mobile experience in addition to their current URL. OShelp.com is short for Opioid Stimulant Help. Explanation: In our stakeholder interview, we learned the opportunity window where individuals choose to get help is small and time is working against us. Working with proto-personas I created, I realized the current website did not meet the needs of all of our users. We needed a URL that was short and easy to remember (whether read on a poster or word of month) and optimized for a low broadband experiences. With the short time window, there was not space to download new app to your phone or visit a website with lots of big pictures or even scroll through a large menu. This site needed to be quick, helpful and easy to understand. We need to meet the individuals where there are, regardless on their internet connection. This new strategy helps individuals find help easily with a mobile website designed specifically to help people suffering from Opioid and Stimulant use disorder. MY ROLE-> I worked on the strategy for this feature https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623008390433-Q40SHAWLYGHDJ8DNZ3WL/dekler-ph-fClNiiu1O_o-unsplash.jpg NBH Case Study - Location Tracking Currently: North Star Behavioral offers mobile assessments with a van. New Strategy: Mirroring the interface from current ride share apps, a GPS tracker would be installed on the Mobile Assessment Unit. A text with a link to the tracker would be sent to the individuals phone so they would know help is on the way and could track how far it is. Explanation: As mentioned above, the opportunity window where individuals choose to get help is small. Showing the GPS location of the van on the way to help them gives individuals something to focus on. There is reassurance and comfort in seeing the GPS of the van moving closer and closer to them. MY ROLE-> I created low fidelity wireframes for this feature https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623008495318-FDCOFND5T6BGSV2ABGCT/helena-lopes-PGnqT0rXWLs-unsplash.jpg NBH Case Study - Building Community Currently: All community building is done In person New Strategy: A new community app for people participating in the North Star Behavioral Health recovery community. This app would feature a message board, calendar of events and a helpful topics sections. Individuals would receive a text with a download link when they begin their recovery journey. Explanation: Our project mantra from our research “the opposite of addiction is connection” is our driving inspiration for this strategy. To help individuals on their recovery journey, we’re building a world of meaningful connections in their hand and filling it with a variety of ways to use it. For people looking to make new connections, there are message boards about a variety of topics like SciFi Movies, gardening, and Italian cooking. For people looking for something to do with their new Northstar friends, the community app has a calendar filled with real world and virtual events like yoga, movies in the park and hiking around a lake. While on their recovery journey, they now have the opportunity to connect with others going though the same experience. MY ROLE-> I created low fidelity wireframes for this feature https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623008280448-69AO5VAHEFI5G0A1T02S/daria-nepriakhina-_XR5rkprHQU-unsplash.jpg NBH Case Study - Immediate Connection Currently: Northstar Behavioral Help has a phone line dedicated to quickly setting up an Assessment (to begin the recovery journey.) It is front and center on their current URL. New Strategy: Creating a crisis hotline specifically focused on providing emotional support to people who are starting or on their recovery journey. This new crisis hotline would be heavily inspired by other national hotlines like the National Suicide Prevention Lifeline and the Depression Hotline and focus on Opioid and Stimulant disorder. Explanation: During our research, my teammate discovered there is no crisis hotline for Opioid and Stimulant disorder. This is a huge opportunity space. These is a need for people (at any point on their recovery journey) to immediately connect with someone who can help. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623117838080-QH13BLNP1CXVBUK8JXAV/Awareness-11+1.jpg NBH Case Study - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/790aec25-b4be-4316-87b7-8aa462bb0ed5/5.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/93c244ec-4abe-491a-998c-2ab6fa77ed62/1.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/d0a93cb4-0de4-423e-8765-013d307d6ec3/6.png NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/882ecad4-9973-490b-9ac5-3243b0e5c788/2.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1a199301-a7b2-4f41-8286-0aaf7752f787/7.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/a2e2d85d-bce7-4ab5-be31-14edbead5195/3.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/3be53ab0-b1f9-4acf-84b0-c61591254a51/8.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/d16c610a-0aa7-4564-8dce-d6949cae7aaa/4.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/0d87c229-f041-4e0a-b674-f4033906fed8/9.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/b91f1a4a-f87f-456e-9204-3822bb2a92c6/5.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/ccf7efd9-7cd2-4966-93f7-b876b9e697ad/10.png NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1e815880-7a3f-492c-8fd1-f69d9801c404/6.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/c329bdea-462a-4dd7-9e2d-1de03e46cb74/12.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/e0dba758-28f9-4e75-85f2-d4ac2c90f0a0/7.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/5b6b11fe-7ffa-420d-8f6e-4c1ea33bfa8f/13.jpg NBH Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/f9bb7ad0-5eae-41bc-929f-f80d6ed7ca30/8.jpg NBH Case Study https://www.erikjanzen.com/lfc daily 0.75 2021-06-17 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623121197322-J4CK1XTARH69KS73FPTU/Untitled+design-5.jpg LFC Case Study Map of outgoing messages https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623122543940-DXT0CY87UB1Z54L6DBXG/Slide+16_9+-+2.jpg LFC Case Study - Proto-Personas To help me construct messages, I built 3 proto-personas from the data gathered by the team. Each persona represented a key player in the new reading Initiative. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623125106056-IJUEIV04ZAQZSX83RJDA/IMG_5705.jpg LFC Case Study - Secondary Research To craft a new communication strategy for the Legacy Family Center, I started with exploring where and what they were communicating. They have a wide variety of messages headed to many users with each with specific needs. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623125128957-FKJRMUA6CUMCUMMU2KPT/Screen+Shot+2021-06-07+at+10.30.08+PM.png LFC Case Study - Invision Board Our Team shared a board on Invision where we collated our data and findings. My teammates shared demographic data, comparative analysis and photos of the community. I added touchpoint maps and an infinity diagram of social media messages. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623125175359-IDN9RFZ6BPAHCR55MZJT/Untitled+design-10.png LFC Case Study - Remote Interviews I thrive in teamwork, and jumped and the chance to conduct remote interviews as a team. At each interview, we rotated reading from the protocol we wrote together. We used this opportunity to learn about the space and test some early storyboards and concepts. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623196196388-TPH53JJ53EFNYV9T0S51/aaron-burden-6jYoil2GhVk-unsplash.jpg LFC Case Study - Key takeaways from my research Discovery: Dealing with Social Media is taking up too much time for the Client Impact: During our stakeholder interview, our client explained they were spending ‘way too much time” on social media, and wanted to instead focus on the literacy program and raising money. Discovery: To get to the next level, Legacy Family Center needs more funding. Impact: This discovery meant I needed to included a communication strategy with philanthropic messages too. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623203101618-L65S8NOPO092KQCKONXQ/1.jpg LFC Case Study - No Amplification For all the time and effort, the client was not getting a return on their social media. Posts on Facebook had limited engagement and posters in the hallways drew even less attention. They were putting communications out, but without proper amplification, these messages were not reaching their audiences. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623203082745-PD8TKGKLX5HVSJWVH10H/2.jpg LFC Case Study - Time Consuming After researching Legacy Family Center’s virtual footprint, It was easy to understand why the client was having a hard time with it. They were on donation sites requesting funds, volunteer sites looking for volunteers and traditional social media to connect with her local community. That is a lot of messages. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623203114495-R4FY50NR3C9UKZXWXCS8/3.jpg LFC Case Study - Uncertain Direction There was a destination, a robust learning program and new construction on a building to house Legacy Family Center. Unfortunately, there was not a map to get there. The client knew they would need large grants to active their goals, but didn’t know how to do that. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623206179468-0O1RN9NSK0JSZ4LGXTDF/4.jpg LFC Case Study - Social Media Kit Making a plan and building in communication automation is the key to saving time. The social media kit features a library of pre-created Facebook and Instagram posts (with images,) a style guide for voice and tone in future communications, and additional recommendations. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623206196964-B8UW2DR2L48UNAKCT1P7/5.jpg LFC Case Study - Family Engagement Plan With the help of an accessibility consultant, I created 11x17 tempted posters for the client. This family engagement plan was designated to help streamline and amplify the clients message. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623206210009-T2SXBRWRRWZ3LD90JX65/6.jpg LFC Case Study - Philanthropic Roadmap With Secondary Research and Interviews I created a philanthropic roadmap. This guide pointed the client in a good direction and started them on their philanthropic journey. This guide featured tips for success, potential partners and search recommendations. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623208969283-DT3IHA4KJGHXHYDCLDZA/7.jpg LFC Case Study - Poster templates A large white square has intentionally been left blank on each of these poster templates. This is so the client can quickly write in any details with a marker. When the client is planning their next pizza party, can easily amplify their message with an eye-catching poster. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623208988569-OCD4QRO6MP7ZSBKYWN5A/9.jpg LFC Case Study - Recommended Partners The recommendations report had 3 partners for the client to reach out to. The Minnesota Council of Nonprofits is dedicated to providing information and training for nonprofit organizations. The Minnesota Council of Foundations has a special resource section for nonprofits. Lastly, Catchafire is a networking organization focuses on connecting nonprofits with volunteers who are interested in helping them with short term project support. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623208955347-8X87KRC5AB28BHZTYA94/8.jpg LFC Case Study - Post Library Mirroring the posting frequency and content theme of other nonprofits in the space, I delivered a post library with my recommendations report. This library had a posting date, content and recommend image. The images were delivered to the client in a dropbox folder with the report. The report encouraged the client to use hootsuite to schedule out posts throughout the summer. With this, the client can spend 2 hours to setup, then copy and paste into the software and not need to worry about another social media post until the fall. https://www.erikjanzen.com/provisioncasestudy daily 0.75 2021-09-10 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623729441732-PF91I95N2RUR1UDPSSP6/T2+Dashboard+3.png Provision Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623892981826-WHKDU6I8F6L86B2B9DXR/Task+5+D-Board+%28View+2%29.png Provision Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623895066439-F08SVKGM82XJ6PJQZZA7/image-22.png Provision Case Study - Kano Analysis Our second survey, a Kano Analysis that calculated the desirability of features, revealed that our users expected to have multiple ways to visualize and access data. It also told us having a customizable dashboard was a feature that delighted and surprised users. These results directly lead to the design design to create a very customizable experience. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623730365412-4PAVPK5R3I5F9GWC757Y/Screenshot+2021-05-24+152636.jpg Provision Case Study - Stakeholder Interview After studying the creative brief, the team and I met with the client for a 2 hour Stakeholder Interview. MY ROLE-> I led the Stakeholder Interview https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623730579539-AXWZ78V3SP4TPLU0HRCW/Screen+Shot+2021-06-14+at+11.15.14+PM.png Provision Case Study - Proto-Personas Using the results from the first user survey I created 4 prototype-personas to help us strategize content for Provision. MY ROLE-> I created the personas. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623730757287-IPLE1WT9K6HF2220DD65/Screen+Shot+2021-06-14+at+11.18.22+PM.png Provision Case Study - Survey Our First survey had 57 responses from potential users. One key result that stood out to us was 60% of respondents are looking for ways to improve their charitable giving habits. This was good as it showed there was a viable audience for the client to engage with. MY ROLE-> I edited questions and added stock photography to the survey so responds would have a more enjoyable experience. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623731116959-0EZR5TOW85ON1IV3NTL5/Screen+Shot+2021-06-14+at+11.19.48+PM.png Provision Case Study - Comparative Analysis Part of our secondary research was to explore other fintech that had similar goals to our client. Each team member researched several competitors and shared our findings on an Invision board. We could not find a web application that combined Money Management, Volunteering and Donating. MY ROLE-> I researched several competitors https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623897156883-H59Y0OZFIAORMMB0Y6NG/3.jpg Provision Case Study - Make it stand out Personalized Experience Our client wanted users to be able to create a personal experience in Provision. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623897132211-RV5EGYWVMUHQ468PGLZI/1.jpg Provision Case Study - Understand Finances Our client is passionate about helping users and wants all of them to be on a path to better financial stability. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623897142361-X3E7SHDB1JGNYFNPSD72/2.jpg Provision Case Study - Inspire Generosity Generosity is the backbone of this project. The client wants to use this fintech web application to make the community a better place. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623898588807-WOYN2A5XL06CC6REUH74/9+Pivot.png Provision Case Study - Level Up the Community The idea of turning every day tasks into something fun with a game is a buzzworthy concept in the technology world at the moment. The Client’s initial research suggested we find a way to “gamify” provision and assign points for donating. Our surveys revealed that is not something our users wanted. Instead of the gamification of generosity, we changed the concept. Now, users would work to level up the community. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623896375648-9FI29SLGRUZLN5KD1K64/p+Square2.png Provision Case Study - Data Visualizations To help users understand their finances Fintech programs have a lot of information they need to get across to users who can feel overwhelmed by it at times. We created date visualizations that were clear and straightforward. Familiar brand icons were added to help orient the user. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623896281740-P2IG51CB4WKPZ34EIV8G/p+Square.png Provision Case Study - Learning Center To help users understand their finances In our first survey, 56% of potential users stated they wanted help with finances. Our client was very passionate about helping these users. He wanted all of Provision’s users to have financial stability. To support that goal, we added a learning center featuring podcasts, articles, and videos. This media would be produced by Provision and center around growing wealth and reaching financial stability. MY ROLE-> I created original wireframes for this feature. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623896403850-A9UD8M6T1CI4F1UJU3LL/p+Square3.png Provision Case Study - Donating Time To Inspire generosity in users Not everyone has the money to donate. In our survey, 60% of potential users were looking for ways to improve their charitable giving habits. As an alternative to donating money, users were encouraged to donate time. Time then needed to be graphed, visualized and forecasted in a similar way to money. We designed a widget to show users how much available time they could have to focus on generosity. MY ROLE-> I created the high fidelity wireframes for the prototype https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623894849747-8154F9LNRAFT9QBB0BWI/12+c+Solutions+for+opportunities.png Provision Case Study - Design for All In my practice, i’m passionate about Accessible Design. Our team consulted with an accessibility expert to ensure our design was accessible for all. From our consultation we updated 3 main areas for accessibility. labeled icons, so all users clearly understood their intentions confirmed color contrast of text and charts, so users with low vision or colorblindness com interpret the data reduced clutter and simplified content to reduce cognitive load on users The slide to the left is from our prevention deck. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623896463057-N53N8KR5IKV1R5C29FJI/p+Square6.png Provision Case Study - Widget Mangement Creating a personalized experience Our Team created 13 different widgets for the users. and a new menu to organize them. Each widget was available in different sizes for the user to choose. We created a fully customizable experience. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623896433226-AKHUAYH6NDTJRHJ4TS2I/p+Square4.png Provision Case Study - Impact Map To Inspire generosity in users Part of “leveling up the community” is showing how the community is being impacted by users of Provision. Once a user has logged volunteer hours, they will appear in this community impact map. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623900498209-ZUW0X5IN5MRAVYI8QUGZ/p+Squar4e.png Provision Case Study - Personal Causes Creating a personalized experience Using the results from an onboarding survey, Provision will use what it leaned about the passions and interests of its users to create personal recommendations for places to donate time and money. MY ROLE-> I created original wireframes for this feature. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623898357208-N79FLR99DZP1QIOR833Z/14.jpg Provision Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623898330283-GQ4J92ZD6FNIHG7OKWQU/21+Impact.png Provision Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623895282115-M6GGTWHB79NOFXG37L61/Slide+16_9+-+4.png Provision Case Study - Annotated Wireframes Our findings and recommendation report included a section of Annotated Wireframes. These annotations centered around accessibility callouts, new feature highlights and content strategy. MY ROLE-> I created all the Annotated Wireframes https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623896837943-P6ONQYIRWKDY435WDIVM/Slide+16_9+-+321.png Provision Case Study - Architecture Diagram We also included an Architectural Diagram of our new widgets in the findings and recommendation report. MY ROLE-> I created the final version of the Deliverable https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623895571374-9UU13EB3T7J3XW4G257V/tempImagez8Ddwn.gif Provision Case Study - Video Presentation Our team gave a 14 min presentation about our project. Many of the slides from that deck are used in this case study. MY ROLE-> I created the presentation deck and sections of the script. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/dd5fdfd0-8ecb-4f1c-ba2e-43a66313b286/Annotated+Wireframes++1%402x.png Provision Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1023337e-2269-4f21-b492-85ebbfe5cf90/Annotated+Wireframes+2%402x.png Provision Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/04f8685d-8363-41fe-8966-ddb6b42634bf/Annotated+Wireframes+3%402x.png Provision Case Study https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/a97e8b6a-404f-47c1-b8c6-28bc2c8d6e31/Annotated+Wireframes+4%402x.png Provision Case Study https://www.erikjanzen.com/welcome-1 daily 0.75 2022-09-21 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081003722-9R4EU16FGQD4UINX48HN/Modern+Cream+Phone+Notification+Reminder+Instagram+Post.png UX PORTFOLIO Sandbox Northstar Behavioral Health Northstar Behavioral Health provides services for people diagnosed with opioid use disorder. A new outreach strategy was recommend to support the organizations goals. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620096646701-2JJIZ4AVVIET0KOCYO7Z/82521181_3504704789601190_2122889441197424640_n.png UX PORTFOLIO Sandbox Winterfest at US BANK Stadium Touchpoint Maps, stakeholder interviews, and lots of prototypes made moving this beloved beer festival to US BANK Stadium a huge success. Case Study Coming Soon https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618201511368-505158FVW9EBODS42740/giphy.gif UX PORTFOLIO Sandbox https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081521008-FRGTFU12ZJ0U88FQB02Z/Animated+GIF-downsized-5.gif UX PORTFOLIO Sandbox Snow Swaps Mobile App The Snow Swaps virtual marketplace is getting ready to launch in a very competitive market. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623903412861-CS73MMNFXDAUKUJYYMDF/PVN+Case+Study.png UX PORTFOLIO Sandbox Provision Banking Software Provision works to combine personal banking with donating time and money to the community. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1622515878636-GD9AM0LV2LJRSXRUQ7Y1/Untitled+design-5.jpg UX PORTFOLIO Sandbox Legacy Family Center A new communion plan and multi-touchpoint strategy was needed for this nonprofit so the founder could launch an ambitious reading initiative in Brooklyn Park & Brooklyn Center. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620074227390-RLV7HDW9BRG17WEOCOP9/Artboard+Copy+2.png UX PORTFOLIO Sandbox Finotta Banking Software Finotta is a white-labeled banking software designed to help users pay off debt and build wealth. Their software is designed to plug into a banks existing financial technology. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081317002-MQFGUW9F2A9K9H5GFIYR/Task+1 UX PORTFOLIO Sandbox HarmonyCrickets.farm Harmony Cricket Farms sells protein made with crickets here in NE MPLS. My recommendations report was submitted in anticipation of their next market expansion. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618537613881-L9NWBLUS0SNM03SKK01R/Untitled%2Bdesign-4.jpg UX PORTFOLIO Sandbox - Toolkit UX Strategy Skills: Strategic Thinking, Synthesization of Data, Value Identification, Stakeholder Engagement, Scoping, Journey Mapping, Personas, Future Visualization Additional UX Skills: Design Thinking, Remote Usability Studies, Directed Storytelling, Kano Analysis, Wireframing, Rapid Ideation, Tech Estimation Software: Figma, Sketch, Invision, Axure, Miro, Canva, Photoshop, Slack, Zoom Leadership Skills: Positive Motivation, Project Management, Coaching, Relationship Building, ScrumMaster Certification Public Speaking Skills: Presenting, Speechwriting, Deck Creation https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620095779536-F89KXDE2FU6RD9ULELM9/IMG_6852.jpeg UX PORTFOLIO Sandbox Product Launch Lots of research and information synthesis lead to the successful launch 16oz cans for Pryes Brewing Company in Fall 2018. Case Study Coming Soon https://www.erikjanzen.com/ux-portfoliojanzen daily 0.75 2023-02-17 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620074227390-RLV7HDW9BRG17WEOCOP9/Artboard+Copy+2.png UX PORTFOLIO Finotta Banking Software Finotta is a white-labeled banking software designed to help users pay off debt and build wealth. Their software is designed to plug into a banks existing financial technology. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623903412861-CS73MMNFXDAUKUJYYMDF/PVN+Case+Study.png UX PORTFOLIO Provision Banking Software Provision works to combine personal banking with donating time and money to the community. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618201511368-505158FVW9EBODS42740/giphy.gif UX PORTFOLIO https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081521008-FRGTFU12ZJ0U88FQB02Z/Animated+GIF-downsized-5.gif UX PORTFOLIO Snow Swaps Mobile App The Snow Swaps virtual marketplace is getting ready to launch in a very competitive market. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620096646701-2JJIZ4AVVIET0KOCYO7Z/82521181_3504704789601190_2122889441197424640_n.png UX PORTFOLIO Winterfest at US BANK Stadium Touchpoint Maps, stakeholder interviews, and lots of prototypes made moving this beloved beer festival to US BANK Stadium a huge success. Case Study Coming Soon https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618537613881-L9NWBLUS0SNM03SKK01R/Untitled%2Bdesign-4.jpg UX PORTFOLIO - Featured Skills Growth Mindset Having a growth mindset is an important part of my design practice. feedback is an opportunity to learn challenges are an opportunity to grow no skill is out of reach. Leadership My leadership style is directly informed by my belief in servant leadership. leaders create space for everyone to participate leaders grow and support others leaders see big picture while being able to think granularly Communication The best UX Designers are also skilled commentators collaborate across product partners and engineering teams share the needs of the user explain design choices and rational https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081003722-9R4EU16FGQD4UINX48HN/Modern+Cream+Phone+Notification+Reminder+Instagram+Post.png UX PORTFOLIO Northstar Behavioral Health Northstar Behavioral Health provides services for people diagnosed with opioid use disorder. A new outreach strategy was recommend to support the organizations goals. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1622515878636-GD9AM0LV2LJRSXRUQ7Y1/Untitled+design-5.jpg UX PORTFOLIO Legacy Family Center A new communion plan and multi-touchpoint strategy was needed for this nonprofit so the founder could launch an ambitious reading initiative in Brooklyn Park & Brooklyn Center. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620095779536-F89KXDE2FU6RD9ULELM9/IMG_6852.jpeg UX PORTFOLIO Product Launch Lots of research and information synthesis lead to the successful launch 16oz cans for Pryes Brewing Company in Fall 2018. Case Study Coming Soon https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081317002-MQFGUW9F2A9K9H5GFIYR/Task+1 UX PORTFOLIO HarmonyCrickets.farm Harmony Cricket Farms sells protein made with crickets here in NE MPLS. My recommendations report was submitted in anticipation of their next market expansion. https://www.erikjanzen.com/hello daily 1.0 2024-03-09 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618201511368-505158FVW9EBODS42740/giphy.gif Hi, I'm Erik https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/d910cca5-a13c-4c6a-8d3c-375fe431f90f/1706112257123.jpg Hi, I'm Erik Ask Practical Law AI Launched in January 2024, Ask Practical Law AI is a generative AI-based, question-and-answer tool. Proud to have co-designed the interface and collaborated with a large cross-functional team. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/54d30de5-e540-4c1e-9f0d-8d727b9e96b4/tmbw.jpg Hi, I'm Erik University of Texas Post Graduate Program in ”Artificial Intelligence for Leaders” at the McCombs School of Business at the University of Texas at Austin. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/8db44152-41cc-43f3-b97a-22d2d5a9c672/2.jpg Hi, I'm Erik Global Hackathon Won gold at the Thomson Reuters Global Artificial Intelligence Hackathon with our design on how to integrate AI/ML into the matter intake process for law firms. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/db654467-26e0-46b8-a606-867caa9df590/best.jpg Hi, I'm Erik - Make it stand out Practical Law Lead a cross-functional team delivering a new feature from discovery phase to alpha build for Practical Law, the world’s #1 Legal Know-How tool. https://www.erikjanzen.com/ux-portfoliojanzen-2 daily 0.75 2024-01-18 https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081317002-MQFGUW9F2A9K9H5GFIYR/Task+1 UX PORTFOLIO (Copy) HarmonyCrickets.farm Harmony Cricket Farms sells protein made with crickets here in NE MPLS. My recommendations report was submitted in anticipation of their next market expansion. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618201511368-505158FVW9EBODS42740/giphy.gif UX PORTFOLIO (Copy) https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081521008-FRGTFU12ZJ0U88FQB02Z/Animated+GIF-downsized-5.gif UX PORTFOLIO (Copy) Snow Swaps Mobile App The Snow Swaps virtual marketplace is getting ready to launch in a very competitive market. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620096646701-2JJIZ4AVVIET0KOCYO7Z/82521181_3504704789601190_2122889441197424640_n.png UX PORTFOLIO (Copy) Winterfest at US BANK Stadium Touchpoint Maps, stakeholder interviews, and lots of prototypes made moving this beloved beer festival to US BANK Stadium a huge success. Case Study Coming Soon https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1618537613881-L9NWBLUS0SNM03SKK01R/Untitled%2Bdesign-4.jpg UX PORTFOLIO (Copy) - Featured Skills Growth Mindset Having a growth mindset is an important part of my design practice. feedback is an opportunity to learn challenges are an opportunity to grow no skill is out of reach. Leadership My leadership style is directly informed by my belief in servant leadership. leaders create space for everyone to participate leaders grow and support others leaders see big picture while being able to think granularly Communication The best UX Designers are also skilled commentators collaborate across product partners and engineering teams share the needs of the user explain design choices and rational https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620074227390-RLV7HDW9BRG17WEOCOP9/Artboard+Copy+2.png UX PORTFOLIO (Copy) Finotta Banking Software Finotta is a white-labeled banking software designed to help users pay off debt and build wealth. Their software is designed to plug into a banks existing financial technology. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1623903412861-CS73MMNFXDAUKUJYYMDF/PVN+Case+Study.png UX PORTFOLIO (Copy) Provision Banking Software Provision works to combine personal banking with donating time and money to the community. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1622515878636-GD9AM0LV2LJRSXRUQ7Y1/Untitled+design-5.jpg UX PORTFOLIO (Copy) Legacy Family Center A new communion plan and multi-touchpoint strategy was needed for this nonprofit so the founder could launch an ambitious reading initiative in Brooklyn Park & Brooklyn Center. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620081003722-9R4EU16FGQD4UINX48HN/Modern+Cream+Phone+Notification+Reminder+Instagram+Post.png UX PORTFOLIO (Copy) Northstar Behavioral Health Northstar Behavioral Health provides services for people diagnosed with opioid use disorder. A new outreach strategy was recommend to support the organizations goals. https://images.squarespace-cdn.com/content/v1/6053931321d1ba4f570a5fba/1620095779536-F89KXDE2FU6RD9ULELM9/IMG_6852.jpeg UX PORTFOLIO (Copy) Product Launch Lots of research and information synthesis lead to the successful launch 16oz cans for Pryes Brewing Company in Fall 2018. Case Study Coming Soon